b'to you are affected by Events Beyond Our Control. For the purposes ofi)The extent of our liability will in all cases be limited as if we were these booking conditions, Events Beyond Our Control means any eventcarriers under the appropriate Conventions, which include The beyond our or our suppliers control, the consequences of which couldWarsaw/Montreal Convention (international travel by air); The not have been avoided even if all reasonable measures had been taken.Berne/Cotif Convention (with respect to rail travel) and The Paris Examples include warfare and acts of terrorism (and threat thereof), civilConvention (with respect to hotel arrangements). You can ask strife, significant risks to human health such as the outbreak of seriousfor copies of these Conventions from our offices. In addition, disease at the travel destination or natural disasters such as floods,you agree that the operating carrier or transport companys earthquakes or weather conditions which make it impossible to travelown Conditions of Carriage will apply to you on that journey. safely to the travel destination or remain at the travel destination, theWhen arranging transportation for you, we rely on the terms and act of any government or other national or local authority including portconditions contained within these international conventions and or river authorities, industrial dispute, lock closure, natural or nuclearthose Conditions of Carriage. You acknowledge that all of the disaster, fire, chemical or biological disaster, unavoidable technicalterms and conditions contained in those Conditions of Carriage problems with transport and all similar events outside our or ourform part of your contract with us, as well as with the transport supplier(s) control. company and that those Conditions of Carriage shall be deemed to be included by reference into this contract.11. Your Behaviour ii) In any circumstances in which a carrier is liable to you by virtue of We reserve the right in our absolute discretion to terminate without priorEC 261/2004 (denied boarding and flight disruption), any liability notice the holiday arrangements of any customer whose behaviour iswe may have to you under our contract with you, arising out of such that it causes or is likely to cause, in our reasonable opinion, or inthe same facts, is limited to the remedies provided under the the opinion of any Tour Manager (if on an escorted holiday) or any otherRegulation as if (for this purpose only) we were a carrier.person in authority, distress, damage, danger or significant annoyanceiii) When making any payment, we are entitled to deduct any money to any third party, or damage to property. In these circumstances allwhich you have received or are entitled to receive from the transport our obligations to you under our contract or otherwise will cease, fullprovider or hotelier for the complaint or claim in question.cancellation charges will apply and we will not be liable for any refund,(5)Subject to these Booking Conditions, if we or our suppliers negligently compensation or costs incurred by you whatsoever. You and/or yourperform or arrange those services set out in your Holiday Itinerary, party may also be required to pay for loss and/or damage caused by yourWelcome Pack and the information we provided to you regarding actions and we will hold you and each member of your party jointly andthe services prior to booking and we dont remedy or resolve your individually liable for any damage or losses caused by you or any membercomplaint within a reasonable period of time, and this has affected of your party. Full payment for any such damage or losses must be paidthe enjoyment of your holiday you may be entitled to an appropriate directly to the hotel manager or other supplier prior to departure. If youprice reduction or compensation or both. You must inform us without fail to make payment, you will be responsible for meeting any claimsundue delay of any failure to perform or improper performance of (including legal costs) subsequently made against us as a result of yourthe travel services included in this package. The level of any such price actions together with all costs we incur in pursuing any claim against you. reduction or compensation in respect of any claim for damages or We cannot be held responsible for the actions or behaviour of othercompensation whatsoever will be calculated taking into consideration guests or individuals who have no connection with your bookingall relevant factors such as but not limited to: following the complaints arrangements or with us. procedure as described in these Booking Conditions and the extent to which ours or our employees or suppliers negligence affected the overall enjoyment of your holiday. Please note that it is your 12. Our Responsibilities responsibility to show that we or our supplier(s) have been negligent(1) We will accept responsibility for the arrangements we agree to provideif you wish to make a claim against usor arrange for you as an organiser under the Package Travel and(6)It is a condition of our acceptance of liability under this condition that Linked Travel Arrangements Regulations 2018, as set out below and asyou notify any claim to us and our supplier(s) strictly in accordance such, we are responsible for the proper provision of the travel serviceswith the complaints procedure set out in these conditions.specifically included in your package, as set out in your Holiday(7)Where any payment is made, the person(s) receiving it (and their Itinerary, Welcome Pack and the information we provided to youparent or guardian if under 18 years) must also assign to us or our regarding the services prior to booking. Please note that we shall notinsurers any rights they may have to pursue any third party andbe responsible for any additional services provided to you, whethermust provide ourselves and our insurers with all assistance weprovided by the travel service providers or otherwise, which are notmay reasonably require.set out in your Holiday Itinerary, Welcome Pack and the information we provided to you regarding the services prior to booking. (8)Please note, we cannot accept any liability for any damage, loss or (2)We will not be responsible or pay you compensation for any personalexpense or other sum(s) of any description:injury or death unless you are able to prove that it was caused by our(a) which on the basis of the information given to us by you concerning negligence or the negligence of our suppliers. your booking prior to our accepting it, we could not have foreseen (3)We will not be responsible or pay you compensation for any injury,you would suffer or incur if we breached our contract with you;illness, death, loss, damage, expense, cost or other sum or claim of (b) relate to any business;any description if it results from: (c) indirect or consequential loss of any kind.(a) the acts and/or omissions of the person affected; or (9)We will not accept responsibility for services or facilities which do not (b) the acts and/or omissions of a third party unconnected withform part of our agreement or where they are not advertised in our the provision of the services contracted for and which werebrochure. For example any excursion you book whilst away, or any unforeseeable or unavoidable; or service or facility which your hotel or any other supplier agrees to (c) Events Beyond Our Control (as defined in clause 10). provide for you.(10) Where it is impossible for you to return to your departure point as (4)We limit the amount of compensation we may have to pay you if weper the agreed return date of your package, due to unavoidable and are found liable under this clause: extraordinary circumstances, we shall provide you with any necessary (a)Loss of and/or damage to any luggage or personal possessionsaccommodation (where possible, of a comparable standard) for a and money: The maximum amount we will have to pay you inperiod not exceeding three nights per person. Please note that the 3 respect of these claims is an amount equivalent to the excess onnight cap does not apply to persons with reduced mobility, pregnant your insurance policy which applies to this type of loss per personwomen or unaccompanied minors, nor to persons needing specific in total because you are required to have adequate insurance inmedical assistance, provided we have been notified of these particular place to cover any losses of this kind. needs at least 48 hours before the start of your tour. For the purposes (b)Claims not falling under (a) above and which dont involve injury,of this clause, unavoidable and extraordinary circumstances may illness or death: the maximum amount we will have to pay you ininclude warfare, acts of terrorism, significant risks to human health respect of these claims is up to three times the price paid by or onsuch as the outbreak of serious disease at the travel destination or behalf of the person(s) affected in total. This maximum amount willnatural disasters such as floods, earthquakes or weather conditions only be payable where everything has gone wrong and you or yourwhich make it impossible to travel safely back to your departure point.party has not received any benefit at all from your booking. 13. Complaints (c)Claims in respect of international travel by air and rail, or anyIn the unlikely event that you have any reason to complain or experience stay in a hotel: any problems with your holiday whilst away, you must immediately BOOKING CONDITIONS 99'